A server at a restaurant in London had quite the encounter when a snobby patron mistook her hearing aids for “headphones.” The customer’s attitude was so blatantly callused that even those in her party couldn’t believe the scene playing out before them…
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What transpired was quite compelling, and eye-opening.
The story:
(I am totally deaf in my left ear and partially deaf in my right. I wear a regular hearing aid in my right ear and have a cochlear implant in my left. I’m now 19, and working in a very posh restaurant. I’m serving a party of 10. There is a couple who comes in quite regularly who are the ‘hosts’of this group. The husband is okay but the wife is really snobby and has caused us problems before.)
Me: “Good evening. Is everyone ready to order?”
Wife: “Could you get the manager for me? Now!”
Me: “Of course, madam. Is there anything I can do for you?”
Wife: “No! Just get him’
(I go and get my boss but have no explanation why he is needed.)
Boss: “Good evening, madam. How may I help you tonight?”
Wife: “How dare you let your staff wear headphones? We spend a lot of money in here and we expect a certain type of service. This is most distressing”
(Most of the other guests look really uncomfortable as they realise she’s talking about me and it’s obvious that I have hearing aids.)
Boss: “Madam, I can assure you we do not allow that. If you could point out the server who is wearing them I’ll happily sort this out for you.”
Wife: “For God’s sake! It’s the girl!” *she points to me as I’m still standing at the table* “We are in here all the time and I have never known such disregard for the customer.”
Boss: “I’m really sorry. There’s no way you deserve to be treated this way:”
Wife: “I should think so. I just–”
Then the boss interrupted her…
Boss: “Not you. I was talking to my employee and friend. You–” *referring to the wife* “–on the other hand are a despicable human being. How dare you come in here and talk to a member of my staff like that? It is massively, plainly obvious that she is wearing her hearing aid. Everyone else at your table can see that. Now you have not only embarrassed yourself and the rest of your table but also my staff member. I’m very sorry but I have to ask you to leave, madam. The rest of your table may stay if they so wish but I simply cannot have my staff treated that way. Please leave. Now.”
Wife: “Well! I think you’ll find you’ve just made a very big mistake talking to me like that. You have lost a lot of business from us. My husband here is a solicitor and he-”
Husband: “That’s enough. I’m really sorry. We’ve been served by your waitress before and know she wears hearing aids, and I’m not a solicitor” *to his wife* “I think you need to go home. I’m hungry; I would like to order, please.”
(The wife looks about the table as the rest of the guests sit there in silence. She then gets up and flounces out. I take everyone’s order and the rest of the evening goes very smoothly. When the guests ask for the bill the husband calls me over.)
Husband: “I’m really sorry about my wife. Do you know, I don’t work and neither does she. I won the lottery. Before we were rich I was an accountant and she worked in a shoe shop. I really have no idea why she’s like that. I promise I’ll never bring her here again.”
The story is a sad, but realistic one. But it teaches us important lessons.
The bad part: a broken marriage and a hard-working woman treated poorly.
The good: a boss who defends her employee and a husband who sticks up for what is right.
The danger: Love of money. Money is a resource, do not let it define you or poison you and loves ones. Instead, use it to enhance your marriage, bless others, and give generously to great causes. Always remember where you came from and where you truly want to go.
Share this insightful story today, and spread the “wealth of perspective” today.
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