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Woman Appalled To Find Worm In Salad, Customer Service Replies With Brilliant Facebook Message.

When Leila Daly opened her fridge to make a salad a few months back, she found an offending creature already helping itself to her would-be healthy snack. Leila decided to take to Facebook and air her grievances directly with her local Sainsbury’s grocer, and the hilarious exchange that followed gathered quite a crowd of amused onlookers. Check out the hilarious interchange in the story below, starting with Leila’s original ‘complaint.’

Dear Sainsbury’s,

It is with a sad heart that I write to inform you that your lettuce made me fat.

Today, starving, I entered my kitchen to make my lunch. Upon opening this fine lettuce, I noticed someone had already began eating it. Who, may you ask? Well it was this little worm.

As you can imagine I was absolutely horrified. My children started crying, my cats started headbutting the wall in shock, my husband divorced me, it was complete madness.

I sat on the floor crying for a little over an hour. Until, puffy and red, I gave in and ate a burger. This was solely because I could not eat the lettuce purchased from you. Due to that burger, I instantly gained 12 stone. This is through no fault of my own and entirely due to the wormy lettuce.

What kind of establishment allows worms on food that comes from the ground? Do you want me to die? What if I get worms and they eat my insides and then my children will be without a mother? You should be ashamed of yourselves!

Again, this is solely your fault.

I have enclosed a picture of the offending item along with what my dinner should have looked like if not for the offending worm.

Hang your heads in shame. Fire all your staff. Close down your business. There is no other way.


Leila Daly.


Though given the situation Lelia’s demands seemed perfectly “reasonable,” Ross from customer service got back right away with his own counter offer.

Hi Leila,

What a terrible situation. That poor worm, munching away on some lettuce, all content with his life. Now he’s playing the starring role in a horror story. I hope you’ve been able to calm the children, selling them the clear benefits of the situation. I mean, worms are easy pets to keep, I assume?

Although, a 12 stone weight gain from a burger, that’s quite the achievement. Not at all your standard burger, it sounds amazing. Was it one of ours, as I’d like to try it?

Judging by your picture, you make a mean salad, perhaps salads could be an alternative option to your new career move?

Of course, it’s clear we should hang our heads, and worms certainly don’t belong in lettuce, but as an alternative to closing down and issuing P45s, how about we sort a refund, with maybe a little extra to help feed your new friend and treat yourself to something nice on us? Drop us a PM, we can discuss.


Leila considered Ross’s rebuttal and counter offer, but she just wasn’t satisfied.

I am willing to consider a transfer to salad maker… Good idea Ross. I will definitely mull this over.

As for the imminent closure proceedings, I am willing to let you keep your stores if you buy me a Ferrari and a fresh lettuce. If we make a deal I’ll call off my lawyers.

In terms of my little wormy friend (Jackie Chan), you will be most pleased to hear that he was very much alive when he appeared in my house. We have sent him to live in the garden, however, he has been terrorising the neighbours dog so we are actively seeking a worm foster home. Any pointers would be necessary.

Further to the above, we must discuss arrangements for worm care. I feel like whilst you sent your pet to live with me you should contribute towards the household bills. He’s an avid Netflix fan, and has requested we run a TV and electricity into the playhouse in the garden which he refers to as “King Jackie’s Kingdom of Doom”. Perhaps that’s something you could assist with until we locate a foster home.

The burger was indeed bought from your store, it was a rustlers quarter pounder and I’m just thankful that Jackie didn’t get hold of it or we would be having some incredible worm problems right now. Superworm, perhaps?

I look forward to your response.

It was a tall order, but Ross was all over it… at least in part.

A fresh lettuce, I could organise. Well, points or a gift card for you to buy one at least. Hopefully Mr Miyagi won’t be hitching a ride on that one. The Ferrari might be a little tricker. How about a packet of Taste the Difference cookies instead, they’re the Ferrari of their field after all?

Not sure Jackie’s looking for a foster home. Word on the ground is that he’s found a wormfriend, ideal for Netflix and chill, so I don’t think he’s up for a move. I’m sure the neighbour’s dog will get used to his new friend. Maybe have a chat with Jackie — does he need a guard dog for his Kingdom of Doom?

Ah, yes, Rustlers. I’m familiar with their burgers. A good choice. I wouldn’t be up for sharing my Rustlers with a human, never mind Jackie the worm. Maybe the ‘little extra’ I mentioned could buy you another one, although another 12 stone might be too much of a risk.


At this point, tens of thousands of people were watching the exchange unfold on Facebook. With Ross’s final offer came the glorious update from Leila that was the icing on the cake.


Ross sent Leila the promised gift card along with a special surprise for her wormfriend, Jackie Chan. Enclosed was a note for the worm-man himself and a Netflix giftcard for his significant other.

Hey Jackie,

Long time no squirm. How’s life down underground? Good I hope.

Leila from your adopted family let us know you’d hitched a ride on a lettuce and were holidaying at her house. Not cool man, not cool.

I hear you’ve also taken to Netflix. Who wouldn’t, it’s so good. It’s an expense though and, with free room and board, you might want to pass the contents of this letter to Leila. Although, having said that, after that burger, she may not want to be spending more time on the sofa…

Anyway, enjoy your new home. My best to Mrs. Chan.


P.S. Leave the dog alone

If you’ve not guessed already, every complaint lodged was completely over-the-top for a really good reason. We should never take ourselves too seriously!

Don’t forget to have a little fun and keep a good attitude, even when things aren’t going your way.

Love this story? Check out the last time hilarious customer service messages were exchanged when a different worm ended up in someone’s vegetables.

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