Like any parent, the ability to adequately feed her children is always at the top of Jenna Roman’s priority list.
Jenna is a single mom of three who lives in Surrey, British Columbia. Her 9-year-old son Jerico has autism and has had trouble eating since he was just 8 months old.
Over the years, Jenna has found ways around Jerico’s oral aversion and other eating challenges, but when he became very ill in February with what they suspected was COVID-19, all of their progress went out the window.
Jerico got so sick that he refused to eat anything for 12 days, worsening his condition and striking fear into his mom’s heart. “When I was able to get him to start again, he had regressed so much he had to relearn how to drink and eat,” Jenna explained.
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When Jerico was finally able to eat again, the only thing he would accept was a specific kind of maple cinnamon waffles. Unfortunately, those waffles soon became unavailable due to production issues.
After lots of coaxing, Jenna finally got her son to try a new kind: Nature’s Path organic maple cinnamon waffles.
“I was so relieved that finally he accepted a new kind as I was almost out of the old kind,” Jenna wrote. “I was also happy it was a company that I thought was local so I wouldn’t have to go through that amount of stress again.”
But their waffle woes weren’t over yet. Jenna was crestfallen when she learned that Jerico’s new waffles had been discontinued. In desperation, she started a GoFundMe in hopes of buying a storage freezer and all the remaining stock of the product she could find in North America.
“Not everyone understands the severity of Jerico’s challenge and think that eventually he will just accept another kind but it doesn’t work like that,” she wrote on GoFundMe. “He would go on a hunger strike if I didn’t have his waffles.”
Word got back to the company that makes the waffles, and it wasn’t long before help was on the way! Nature’s Path started by combing their warehouses across North America. They located the last six cases of waffles in Illinois and sent them straight to the Roman’s home in Canada.
Next, their research and development team got to work on a more permanent solution: converting their recipe from massive batches down to a more family-friendly size.
Samantha Falk, their communications director, personally delivered the recipe to the family, tweeting, “Remember the story of Jerico and the @NaturesPath Maple Cinnamon waffles? Well, I am so happy to say our incredible R&D Team was able to adapt our recipe for home use — and we delivered the recipe and all the ingredients to Jerico and his mom Jenna today. Bon appétit!”
Jenna couldn’t be happier with the company’s incredible act of kindness! Nature’s Path even promised to iron out any wrinkles in the recipe if they don’t come out just right for Jerico. Way to help your customers out in their time of need!
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