It’s every parents’ nightmare: You return home from a long trip and discover your child has misplaced their favorite stuffed animal somewhere on the journey.
A mom named Jessica recently went through this very scenario. She and her young daughter, Luna, just arrived home after a trip to Dallas, Texas, when they realized “Dog Dog” was missing. With not many options, Jessica called Southwest Air for help.
Jessica feared they’d left Dog Dog behind in their rental car, and she turned out to be right. Thankfully, the perfect person wound up answering her call. Christina is a Southwest Ops Agent at Dallas Love Field Airport, and she immediately went the extra mile to help Jessica and Luna.
Christina got in her car and drove to the the rental agency where she was able to locate the lost stuffie. She made plans to return Dog Dog when Jessica and Luna returned to the airport in a month. In the meantime, she decided to have a little fun!
Christina took Dog Dog on a series of airport “adventures.” He took a ride on a plane, helped with the ground control flag work, brushed up on his knowledge of the plane’s emergency exits, enjoyed some water and a snack, and even got a window seat on a Southwest flight.
A month after Dog Dog went missing, Christina was finally able to reunite him with Luna. Southwest Airlines updated their social media pages and included a few photos of his airport vacation.
“Finally, a month later, Jessica and Luna return to Dallas,” they shared. “Not only did Christina return Dog Dog safe and sound, but she included a photo album of Dog Dog’s adventures at Southwest Airlines so Luna could see what her old friend had been up to while they were apart!”
Isn’t this just the sweetest? This goes beyond mere “customer service.” Christina, we commend you on your kindness and creativity!
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