Cancer Patient Panicked Over Missing Luggage, Then Southwest Employee Slips Note On Her Front Porch.

Late night flights, colds, and chemo don’t mix.

Stacy Hurt was hours away from starting her next round of chemo when a diverted Sou
thwest flight misplaced her luggage. Since her battle with colon cancer began in 2014, Hurt always carried her favorite books, medication, and a crucifix for comfort during the hours long appointments.

Feeling nervous about the treatment and under the weather with a cold, Hurt broke down in tears when she was told her luggage was lost.


The Pittsburgh native pled with Southwest Airlines customer service agent Sarah Rowan over the phone.

But little did she know then, that Rowan would turn into her ‘Guardian Angel.’

It turns out that Rowan knows what it’s like to battle with cancer… her father, Frank, passed away from Hodgkins’s lymphoma and leukemia in 2011.


“He was the strongest man I’ve ever known,” Rowan told People. “A lot of what I see in Stacy is what I saw in my dad. I felt a very strong connection with her from the start.”

Hurt’s bag finally arrived at Pittsburgh International Airport at 2 am the morning of her treatment… but couriers had already gone home for the evening.

I looked up her address, and it was about 25 minutes from where I live. Me getting the bag to her was more important than getting into bed half an hour earlier.

So she decided to drive it herself!

The next morning, Hurt found her baggage at her home in Bridgeville, PA, along with a handwritten note penned by Rowan.


Sorry for the delay getting your bag to you. Myself and my Southwest family are thinking of you and wishing you all the best. Kick that cancer’s BUTT!

Hurt shared the note and heartwarming story on Facebook to remind other cancer warriors that they are not alone in their fight.

On August 9th, Hurt and Rowan met for the first time in person at PIA and shared a tearful embrace.


Rowan’s actions show just how important every small act of kindness can be.

Stacy took to Facebook to explain the story in her own words in the video below. Take a moment to hear the story first hand, below. Go kick cancer’s butt Stacy!

In my own words…the story of my guardian angel, Sarah from Southwest Airlines and why what she did means so much to me

Posted by Stacy Hurt on Thursday, August 10, 2017

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